Technical Support
All questions and gameplay help should be directed to the appropriate channels within the 
community Discord server. However, players may sometimes need technical support.
Required Information
Before reaching out to technical support, the player should generate a log file. The log file will contain information about the error, game performance, or user experience that the developers use to diagnose and fix issues.
Note: Players should generate logs within the problematic gameplay session! If the player experiences issues and forcibly restarts the game and then tries to generate a log, the new gameplay session may not have the bug information within its logs. This is also true for 
Multiplayer bugs - players should generate a log before leaving the other player's island.
Sending Logs
Players generate logs within the game using the following steps:
- Access the
Settings application within the 
Menu Tablet. - Select the "Support" button
- Select "Send Logs"
- A new interface box will appear, asking if the player intends to send logs. The player can "Cancel", "Share", or "Send"
- The player should select "Send", and wait for the game to collect data and create the ticket
- A confirmation box will appear, indicating device logs have been sent directly to support. Do not forget to document the support code! The player can screenshot the code, copy the code using the "Copy" button, or write the code down.
As Sunblink's support will not know the context of the logs sent, the player should still contact Sunblink through the Discord or email with information about their issue and their support code.
How to Generate Logs
Contacting Support
Players can directly 
e-mail support or create bug report threads within the community Discord server.
In all instances, players should provide the following information:
- Device Name and Model
- Game Version
- Support Log Code
- Your Issue
The developers will have a difficult time helping without the information listed above!
